How the Staff of Heritage will and will not interact with players

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Dan

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Game Master
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How the Staff of Heritage will interact with the players needs to be clarified.

Heritage Staff is strictly here to patch and fix bugs / exploits, enforce the rules (http://trueuo.com/index.php?threads/heritage-shard-rules.85/), and answer basic game play questions.

We will not get involved with basic player disputes. Part of what makes Heritage fair is our hands off approach.

If we help Johnny today because Bob lured a monster and then Sally needs help tomorrow with the same issue, but we do not help because we are busy then it seems like we are playing favorites and bending the rules for certain players. So how do we simplify this? You are on your own! Forge your own destiny and surround yourself with good players to defend against the bad.

Part of what makes UO so awesome is the lack of control sometimes. This is not going to turn into a "Police State". If players find overly aggressive ways or they exploit mechanics to harass other players then staff do reserve the right to intervene.

Heritage and UO are hobbies. This is not my job, it does not pay my bills or feed my family. The staff here does not work for you in any capacity. I run this server because I enjoy UO and I want to see it survive for another 20+ years.


So to clarify again:

Staff WILL
- Assist you, when available, if you are stuck.
- Answer any game play questions or clarify rules.
- Work as fast as possible to resolve any exploits or game breaking bugs.
- Make sure game mechanics and systems are working as intended.
- Modify rules accordingly as the environment and community evolve.
- Enforce the clearly defined rules. (we will not look for grey space and if we need to modify the rules we will)

Staff WILL NOT
- Change game play or mechanics based on your "feelings".
- Replace lost or misplaced items, ever.
- Hand out items or set skills, regardless of the situation, unless during a specified promotion or event.
- Get involved with player disputes.
- Heritage staff members (above Counselor) are also prohibited from actually playing on Heritage.
  • Staff members who are on as players will be clearly marked and are only doing so to test game play mechanics or systems.
 
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Dan

Dan

Staff Member
Administrator
Game Master
Moderator
Heritage and UO are hobbies. This is not my job, it does not pay my bills or feed my family. The staff here does not work for you in any capacity. I run this server because I enjoy UO and I want to see it survive for another 20+ years.
I would like to quote this from the above post made a while ago. This still holds true and I am sure Dexter feels the same. (Written before he came on)

I have noticed an increase in player V staff conversations where players will say or imply that "this is your job" or "you need to fix this now".

Please let me be clear. This is not our job. We are both very passionate about UO and Heritage. We do our best to patch exploits and major issues right away. Sometimes we can push fixes out one after another. Other times real life gets in the way and it may take a week, or a month, or a year. We will get to it when we can get to it.

What I promise you about Heritage is that you are playing on one of the fairest and most updated shard in regards to current UO and Player V Staff interactions. Heritage will continue to be here for anyone who wants to play. Staff time online will continue to be as it always has been.

Lastly I would like to reiterate that donating in no way entitles you to any special treatment. It also in no way means you bought a product from me in which I now have to service for you 24/7. Even if we get $0 a month in donations Heritage will continue to operate. (This is not a "basement" shard)

You appreciate the time we put into it so you donate.
We appreciate that you appreciate it and provide some Sovereigns in-game for you to play with.
The End.
 
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